3 weeks ago

Server Maintenance

Dear Rosco Live users,

We're currently performing some maintenance on our servers. No interruption in service is expected to occur - cameras will continue to report events and upload video as expected. Please do not be alarmed if some devices briefly disconnect momentarily, this is to be expected and the cameras will reconnect immediately with no loss in data or events. This maintenance is planned to occur and conclude within the next 2-hours.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 months ago

RoscoLive v2.34.0

Hey RoscoLive, we just released version v2.34.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

Event Feedback (Partner Beta)	Events will now have an option to leave feedback on if there is an issue with the event or you would like submit some feedback about an event directly to RoscoLive! This feature has been released as a Partner-Only Beta, so non-Partner users won't see this feature quite yet, but expect it soon!
Timezone Abbreviation Added to camera On-Screen Display	The timezone for which the camera profile is set for is now available to be displayed alongside the timestamp seen in captured video, snapshots, and live streaming from the camera. By default, this is disabled, but it can be enabled with the new setting available in the Setting Profiles menu.

🔧 IMPROVEMENTS

Obstruction Event Now Full Event

The Obstruction Detection feature for the DV6 is now a full event type capable of triggering video & snapshot upload to RoscoLive when detected in addition to email notifications for this event sent out to subscribed users.

You can find the settings for this event at the bottom of the Event Settings tab when viewing a Settings Profile.

Camera Health Page

We're excited to reintroduce the Camera Health page tab on RoscoLive! This tab will report and notify users of potential issues with cameras in their fleet and steps on how to fix those issues.

"Quarantine" Added to Event Email Notifications for Quarantined Events

The word "Quarantine" has been added to the subject of event notifications that have been sent to quarantine for better clarity.

Don't forget to checkout our knowledge base for more information!

Go To Knowledge Base

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

4 months ago

Installer App Restored to Google Play

Dear Rosco Live users,

The Rosco Installer App has been restored to the Google Play store and is again available for download for Android users 🎉

We thank you again for your patience while we worked to resolve this issue and apologize for any interruptions experienced to your operations caused by this.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

4 months ago

Installer App Temporarily Unavailable for Download on Android from Google Play Store

Dear Rosco Live users,

As of December 12th, the Rosco Installer app has been temporarily made unavailable for download in the Google Play store for Android devices. We thank you for your patience as we actively work on restoring the app back to the Google Play store at this time.

Please note this does not affect those who already have the Rosco Installer app downloaded to their Android device and it does not affect any Apple / iOS devices.

If you have any questions or need assistance with any installations that this issue affects, please contact RoscoLive technical support for further guidance and assistance for installation of your cameras.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

7 months ago

Video Upload Delay Resolved

Dear Rosco Live users,

We're happy to inform you the issue with delayed event video uploads has been resolved! You should now expect event video to be uploaded in a timely manner as it was before the issue.

If you think you are still experiencing this issue, please do not hesitate to contact our techsupport team.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

7 months ago

Delay in Event Video Upload

Dear Rosco Live users,

We've recently investigate reports of some customers experiencing a long delay in event video upload. The RoscoLive team has already identified the cause for this delay and a fix is already being prepared and will be applied shortly. In the meantime, you may experience some delay in event video upload, but you can be assured it will be uploaded in due time. Your patience is greatly appreciated!

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service delay has caused. Though we will update you with more details as we have them, you can check out our RoscoLive notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

7 months ago

Visual Bug for Available Video Resolved

Hi Rosco!

We have resolved the visual bug that was affecting the viewing of available video for the custom video request; the available video will now display correctly the dates and times your camera has currently for request. We apologize for any inconvenience this may have caused.

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

Let us know what you think by leaving some feedback below! 👇

7 months ago

Visual Bug in Video Available Display for Custom Video Request

Dear RoscoLive users,

An issue has been discovered that the Custom Video Request calendar and Details menu is not displaying available video for cameras before the date 09/22. We've investigated the issue thoroughly and are confident this is purely a visual issue with displaying the dates that have available video in the Custom Video Request menu and is not in any way an issue with camera recording or missing video. We can gladly assure you that if a camera was active and recording before these dates, then the video files are still available and can still be requested through the Custom Video Request menu like normal and they will be returned as expected.

The team is working on fixing this issue with highest priority and we appreciate your understanding in the matter.

Sincerely,
The RoscoLive team

📧 techsupport@roscovision.com
☎ 718.526.2601

7 months ago

RoscoLive v2.32.1

Hey RoscoLive, we just released version 2.32.1 today! 🎉

Here's what we've done in this release:

We'd like to proudly introduce our updated Custom Video Request experience! We heard your feedback and used it to improve the experience of the custom video request menu.

Don't forget to checkout our knowledge base for more information about this update!

Feature Tour - Custom Video Request

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

8 months ago

RoscoLive v2.32.0

Hey RoscoLive, we just released version 2.32.0 today! 🎉

Here's what we've done in this release:

🔧 IMPROVEMENTS

Home Page UI Update	The look and feel of the vehicle and groups list on the Home page has been updated
"At A Glance" Dashboard UI Update	Updated look and feel of "At a Glance" dashboard on the Vehicles page for a more cleaner look.
Full Screen Events	Event video player now has option to view events in full screen, much like a YouTube video.

🐜 BUG FIXES

Fixed issue with Custom Event video request occasionally not displaying video availability for the current date
Fixed issue with some users receiving an error that email is invalid when attempting to add a driver with a valid email
Fixed issue with API customers not receiving certain notifications over web hook
Fixed issue with DMS events still appearing when all DMS events were disabled in the profile of the device for some profiles
Fixed issue with trip distance accuracy in vehicle trips
Fixed issue where driver name did not appear with events made by that driver when scanned in
Fixed issue where the "High G-Force" sensitivity label was reversed
Fixed issue with columns being sorted correctly on "Daily Events" page
Fixed issue with some customers not receiving notification emails they are subscribed to

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇