Dear Rosco Live users,

We thank you again for your patience while we worked to resolve this issue and apologize for any interruptions experienced to your operations caused by this.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Dear Rosco Live users,

Please note this does not affect those who already have the Rosco Installer app downloaded to their Android device and it does not affect any Apple / iOS devices.

If you have any questions or need assistance with any installations that this issue affects, please contact RoscoLive technical support for further guidance and assistance for installation of your cameras.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Dear Rosco Live users,

If you think you are still experiencing this issue, please do not hesitate to contact our techsupport team.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Dear Rosco Live users,

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Hi Rosco!

We have resolved the visual bug that was affecting the viewing of available video for the custom video request; the available video will now display correctly the dates and times your camera has currently for request. We apologize for any inconvenience this may have caused.

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

Let us know what you think by leaving some feedback below! 👇 

Dear RoscoLive users,

An issue has been discovered that the Custom Video Request calendar and Details menu is not displaying available video for cameras before the date 09/22. We've investigated the issue thoroughly and are confident this is purely a visual issue with displaying the dates that have available video in the Custom Video Request menu and is not in any way an issue with camera recording or missing video. We can gladly assure you that if a camera was active and recording before these dates, then the video files are still available and can still be requested through the Custom Video Request menu like normal and they will be returned as expected.

The team is working on fixing this issue with highest priority and we appreciate your understanding in the matter.

Sincerely,
The RoscoLive team

📧 techsupport@roscovision.com
☎ 718.526.2601

Hey RoscoLive, we just released version 2.32.1 today! 🎉 

Here's what we've done in this release:

We'd like to proudly introduce our updated Custom Video Request experience! We heard your feedback and used it to improve the experience of the custom video request menu. 

Don't forget to checkout our knowledge base for more information about this update!

Feature Tour - Custom Video Request

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇 

Hey RoscoLive, we just released version 2.32.0 today! 🎉 

Here's what we've done in this release:

🔧 IMPROVEMENTS

🐜  BUG FIXES

• Fixed issue with Custom Event video request occasionally not displaying video availability for the current date
• Fixed issue with some users receiving an error that email is invalid when attempting to add a driver with a valid email
  
• Fixed issue with API customers not receiving certain notifications over web hook
• Fixed issue with DMS events still appearing when all DMS events were disabled in the profile of the device for some profiles
• Fixed issue with trip distance accuracy in vehicle trips
• Fixed issue where driver name did not appear with events made by that driver when scanned in
• Fixed issue where the "High G-Force" sensitivity label was reversed
• Fixed issue with columns being sorted correctly on "Daily Events" page
• Fixed issue with some customers not receiving notification emails they are subscribed to

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇 

Dear Rosco Live users,

What are Speeding alerts?

Speeding alerts are a feature on RoscoLive that are generated when a vehicle exceeds the posted speed limit for the section of road they are traveling on during a trip. These are generated post-trip, meaning these are only detected after a vehicle trip concludes. These are presented on a trip as different colored sections of the trip "bread crumb trail" and when moused-over, show the posted speed limit and the speed of the vehicle during that section of the trip. 

It is important to point out that these are not the same as Max Speeding events. Max Speeding events are generated by setting a speed limit threshold in the settings profile and when the vehicle exceeds that threshold, an event is generated. Max Speeding is not being paused and will remain available for you to have applied to your profiles.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Hey RoscoLive, we just released an update to include DMS-Seatbelt Detection today! 🎉 

DMS-Seatbelt Detection event settings can now be found on the Event Settings tab in your settings profiles. Please see the articles below in our knowledgebase to learn more!

ARTICLES

DV6 DMS Seatbelt Detection

Channel 2 Adjustment Guide for DMS Seatbelt Events

Installer App Updates for Channel 2 Alignment for DMS Seatbelt Events

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇