a month ago

Video Upload Delay Resolved

Dear Rosco Live users,

We're happy to inform you the issue with delayed event video uploads has been resolved! You should now expect event video to be uploaded in a timely manner as it was before the issue.

If you think you are still experiencing this issue, please do not hesitate to contact our techsupport team.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a month ago

Delay in Event Video Upload

Dear Rosco Live users,

We've recently investigate reports of some customers experiencing a long delay in event video upload. The RoscoLive team has already identified the cause for this delay and a fix is already being prepared and will be applied shortly. In the meantime, you may experience some delay in event video upload, but you can be assured it will be uploaded in due time. Your patience is greatly appreciated!

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service delay has caused. Though we will update you with more details as we have them, you can check out our RoscoLive notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a month ago

Visual Bug for Available Video Resolved

Hi Rosco!

We have resolved the visual bug that was affecting the viewing of available video for the custom video request; the available video will now display correctly the dates and times your camera has currently for request. We apologize for any inconvenience this may have caused.

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

Let us know what you think by leaving some feedback below! 👇

a month ago

Visual Bug in Video Available Display for Custom Video Request

Dear RoscoLive users,

An issue has been discovered that the Custom Video Request calendar and Details menu is not displaying available video for cameras before the date 09/22. We've investigated the issue thoroughly and are confident this is purely a visual issue with displaying the dates that have available video in the Custom Video Request menu and is not in any way an issue with camera recording or missing video. We can gladly assure you that if a camera was active and recording before these dates, then the video files are still available and can still be requested through the Custom Video Request menu like normal and they will be returned as expected.

The team is working on fixing this issue with highest priority and we appreciate your understanding in the matter.

Sincerely,
The RoscoLive team

📧 techsupport@roscovision.com
☎ 718.526.2601

a month ago

RoscoLive v2.32.1

Hey RoscoLive, we just released version 2.32.1 today! 🎉

Here's what we've done in this release:

We'd like to proudly introduce our updated Custom Video Request experience! We heard your feedback and used it to improve the experience of the custom video request menu.

Don't forget to checkout our knowledge base for more information about this update!

Feature Tour - Custom Video Request

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

3 months ago

RoscoLive v2.32.0

Hey RoscoLive, we just released version 2.32.0 today! 🎉

Here's what we've done in this release:

🔧 IMPROVEMENTS

Home Page UI Update	The look and feel of the vehicle and groups list on the Home page has been updated
"At A Glance" Dashboard UI Update	Updated look and feel of "At a Glance" dashboard on the Vehicles page for a more cleaner look.
Full Screen Events	Event video player now has option to view events in full screen, much like a YouTube video.

🐜 BUG FIXES

Fixed issue with Custom Event video request occasionally not displaying video availability for the current date
Fixed issue with some users receiving an error that email is invalid when attempting to add a driver with a valid email
Fixed issue with API customers not receiving certain notifications over web hook
Fixed issue with DMS events still appearing when all DMS events were disabled in the profile of the device for some profiles
Fixed issue with trip distance accuracy in vehicle trips
Fixed issue where driver name did not appear with events made by that driver when scanned in
Fixed issue where the "High G-Force" sensitivity label was reversed
Fixed issue with columns being sorted correctly on "Daily Events" page
Fixed issue with some customers not receiving notification emails they are subscribed to

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

5 months ago

Planned Improvements for Speed Limit Capturing

Dear Rosco Live users,

We are planning on making changes to our Speeding alerts captured during vehicle trips that will greatly improve the performance of the service. We've received valuable feedback from our users and learned that the data is no longer up to our accuracy standards, and as a result, we will be pausing this service until improvements can be made to bring it up to standards.

What are Speeding alerts?

Speeding alerts are a feature on RoscoLive that are generated when a vehicle exceeds the posted speed limit for the section of road they are traveling on during a trip. These are generated post-trip, meaning these are only detected after a vehicle trip concludes. These are presented on a trip as different colored sections of the trip "bread crumb trail" and when moused-over, show the posted speed limit and the speed of the vehicle during that section of the trip.

It is important to point out that these are not the same as Max Speeding events. Max Speeding events are generated by setting a speed limit threshold in the settings profile and when the vehicle exceeds that threshold, an event is generated. Max Speeding is not being paused and will remain available for you to have applied to your profiles.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

5 months ago

DMS Seatbelt Detection is Now Available

Hey RoscoLive, we just released an update to include DMS-Seatbelt Detection today! 🎉

DMS-Seatbelt Detection event settings can now be found on the Event Settings tab in your settings profiles. Please see the articles below in our knowledgebase to learn more!

ARTICLES

DV6 DMS Seatbelt Detection

Channel 2 Adjustment Guide for DMS Seatbelt Events

Installer App Updates for Channel 2 Alignment for DMS Seatbelt Events

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

5 months ago

Normal Service Restored

Dear Rosco Live users,

Normal service has been restored to RoscoLive. We appreciate your patience and understanding in the matter. The team will continue to monitor the service closely to ensure the service remains stable and to mitigate any potential future issues.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

5 months ago

Notification of High Server Traffic

Dear Rosco Live users,

We're currently experiencing a temporary increase in server traffic on Rosco Live. Our team is diligently working on resolving the issue to restore normal service as quickly as possible. I'm the mean time, you may experience some longer than usual wait times or some features may be temporarily unavailable.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601