a month ago

Video Upload Delay Resolved

Dear Rosco Live users,

We're happy to inform you the issue with delayed event video uploads has been resolved! You should now expect event video to be uploaded in a timely manner as it was before the issue.

If you think you are still experiencing this issue, please do not hesitate to contact our techsupport team.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a month ago

Visual Bug for Available Video Resolved

Hi Rosco!

We have resolved the visual bug that was affecting the viewing of available video for the custom video request; the available video will now display correctly the dates and times your camera has currently for request. We apologize for any inconvenience this may have caused.

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

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a year ago

Audio Absent from Live Streaming

Dear Rosco Live users,

We've received reports that there is no audio playing when live-streaming cameras. The RoscoLive team is aware of the issue and is diligently working on applying a solution. We greatly appreciate your patience in the matter and we will have a solution applied as soon as possible.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Live Streaming Restored

Dear Rosco Live users,

The live stream service has been restored.

The team here sincerely thanks you for your patience in the matter and we again apologize for any inconvenience this may have caused.

Sincerely,
The Rosco Live Team

✉ techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Temporary Server Outage

Dear Rosco Live Users,

We experienced a temporary server outage on 9/15 that may have delayed your videos from uploading. This was quickly resolved and video uploads resumed after normal operation was restored. Any event videos that attempted to upload during this outage will be uploaded as soon as the camera is available.

We want to assure you that no video loss occurred and everything should now be restored.

We apologize for any inconvenience this may have caused.

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Live Streaming

Dear Rosco Live User,

The Live Stream slow down that was observed last week has now been resolved. We thank you for your patience and understanding in the matter.

Sincerely,

- The Rosco Live Team