Announcements & Updates

8 months ago

Know The Risks of Drowsy Driving

There are many factors that can lead to fatigue and drowsy driving which in turn can lead to accidents and incidents. According to a study by the United States National Highway Traffic Safety Administration, in 2021 the average deaths from drowsy related driving incidents was 684. Know the signs and steps how to help eliminate the risk of drowsy driving! https://www.nhtsa.gov/risky-driving/drowsy-driving

One way to know the amount of drowsiness that your drivers experience in your fleet is to enable the DMS features of the DV6 camera to capture Yawning and Dozing events. These can be found in the Settings tab of the Vehicles page on RoscoLive. Simply select the profile your cameras have applied and enable the events to apply the settings to your fleet!


Avatar of authorRosco Dev
8 months ago

Tip Of The Day

The Events page has two different display options - List and Grid view! 

Located at the top-right of the page is a toggle button that looks like this:

A screenshot of part of a webpage. The top half is a light gray with a bell and user icon. The bottom half is white with a Custom Video Request button, Event Search Button, and a toggle button with a list icon on the left and a grid icon on the right. The toggle button has a pointer cursor hovering over it for emphasis

List view is the default and lists the events out in a table with the information about the event in columns.


Grid view displays the events in a snapshot grid for a more visual experience. Very handy if you are looking for something particular or are more of a visual person!


Avatar of authorRosco Dev
10 months ago

RoscoLive v2.30.0

Hey RoscoLive, we just released version 2.30.0 today! 🎉 

Here's what we've done in this release:

✨ NEW FEATURES

Partner PortalPartners will now have access to the Partner Portal when they log in to RoscoLive!
Custom Partner UserA new Custom Partner user role is available to Partners on RoscoLive.
Settings Profile Change HistoryThere is now a SettingsProfile History that can be viewed to see what changes have been made to a Settings Profile, when those changes were made, and who made those changes.

🔧 IMPROVEMENTS

Settings Profile & Edit Profile UI ExperienceOur Profile Settings and Edit Profile pages on RoscoLive have a new look!
Toggles for Individual Event Audible Notifications for DV6Each event type that emits chimes or a voice prompt now have a setting toggle to enable or disable the audible alert from the camera.


🐞 BUG FIXES

  • Fixed issue with blank page being displayed intermittently when minimizing snapshot section and playing a trip for a vehicle in Route History
  • Fixed incorrect wording in displayed warnings for certain actions in RoscoLive
  • Fixed issue with a column name displaying as "undefined" when exporting the Daily Events page report
  • Fixed issue with "Notification Recipient" user role displaying incorrectly to Partner users on the Edit User page
  • Fixed issue with text not appearing when entered in the search field on the Drivers page
  • Fixed issue with trips occasionally not containing all snapshots captured when reviewing in Route History
  • Fixed issue with trip distance displaying incorrect distances traveled when reviewing vehicle trips in Route History
  • Fixed issue with Group column displaying empty when viewing the Channel Status report

To learn more about these features and improvements visit our knowledgebase!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇 

Avatar of authorRosco Dev
11 months ago

Did you know?

Did you know that RoscoLive has a knowledge base where you can learn all about RoscoLive and more?

Come check it out!

Remember to check back every so often so you don't miss out!

Avatar of authorRoscoLive Team
a year ago

Audio Absent from Live Streaming

Dear Rosco Live users,

We've received reports that there is no audio playing when live-streaming cameras. The RoscoLive team is aware of the issue and is diligently working on applying a solution. We greatly appreciate your patience in the matter and we will have a solution applied as soon as possible.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Avatar of authorRosco Dev
a year ago

Notice of Webpage Outage


Dear RoscoLive users,

For a very brief time this morning, we experienced an outage with the service that allows users to access the webpage through the browser. More specifically, we suffered an interruption with the service that takes the URL "fleet.roscolive.com" and translates that to an address that allows the browser to find the server hosting the website. Please note that this had no effect on any of our other services such as device connectivity or event uploads and your cameras continued to operate and report like normal.

This issue is now resolved and everyone is now able to navigate to the RoscoLive website successfully.

This outage did not affect everyone, the majority may not have noticed anything wrong at all, but we still want to do our due diligence and keep our valued customers up-to-date on any type of potential issues no matter how small.

Thank you for your patience on the matter. If you have any further questions, please reach out to our techsupport team.

Sincerely,

The RoscoLive Team

📧 techsupport@roscovision.com
📞 718.526.2601

Avatar of authorRosco Dev
a year ago

RoscoLive v2.28.0 is here!

Hey RoscoLive, we just released version v2.28.0 today! 🎉 

Here's what we've done in this release:

✨ NEW FEATURES

DV6 ADAS EventThe DV6 camera is now capable of detecting ADAS-based events!
DV6 Camera Replace OptionThe DV6 camera now has a Replace option in the Edit Vehicle page.

🔧 IMPROVEMENTS

Custom Video Request with Video Availability TimelineThe custom video request now has a video availability timeline that shows what video is available for request on the SD card of the camera.
Added Snapshots and Video to Event Email NotificationsSnapshot and video will now be sent to those who are subscribed to email notifications for events that are set to upload snapshots and/or video to RoscoLive.
Live Stream Data Usage & Time Usage ColumnsAdded the columns Live Stream Data Usage and Live Stream (min) columns to Vehicles page.
Live Streaming 100 Minute Monthly CapCameras will now have a max limit of 100 minutes for live streaming time per month. Cameras that reach or exceed this limit before the end of the month will have live streaming disabled for the remainder of the month and restored at the beginning of the following month.


🐜 BUG FIXES

  • Fixed issue on Vehicles page with occasionally displaying an error and no vehicles.
  • Fixed issue with "Reboot" button occasionally not applying a remote reboot to camera.
  • Fixed issue with "Install Report" button not displaying installation report properly.
  • Fixed issue with the latest snapshot of some cameras not being reviewed by server for channel status.
  • Fixed issue with video player not properly playing back channel 2 video using share link in Chrome, Edge, and Safari browsers.
  • Fixed issue with live trips occasionally persisting after the trip has ended.
  • Fixed issue with driver ID and name occasionally not updating when scanned in during a live trip.
  • Other minor improvements

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇 

Avatar of authorRosco Dev
a year ago

Higher Than Normal Server Usage

Dear Rosco Live users,

Earlier today we experienced higher-than-normal server usage which resulted in slow page response times, longer than usual time for vehicles to appear online, and potential slowdowns on our other services. We have restored normal service and apologize for any inconvenience this may have caused. 


At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service slowdown has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Avatar of authorRosco Dev
a year ago

Suspension of Vehicle Data Usage Allowance Email Notifications

Dear Rosco Live users,

We've received reports of some users receiving excessive Vehicle Data Usage Allowance email notifications. As a precaution, we've decided to temporarily suspend this notification until we can resolve the issue. We will update once the issue is resolved and notifications will return to normal.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Avatar of authorRosco Dev
a year ago

5 Minute Custom Video Request Duration Restored

Dear Rosco Live users,

The options for 4 and 5 minute duration custom video requests has been restored.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

Avatar of authorRosco Dev