2 years ago

Higher Than Normal Server Usage

Dear Rosco Live users,

Earlier today we experienced higher-than-normal server usage which resulted in slow page response times, longer than usual time for vehicles to appear online, and potential slowdowns on our other services. We have restored normal service and apologize for any inconvenience this may have caused.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service slowdown has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Suspension of Vehicle Data Usage Allowance Email Notifications

Dear Rosco Live users,

We've received reports of some users receiving excessive Vehicle Data Usage Allowance email notifications. As a precaution, we've decided to temporarily suspend this notification until we can resolve the issue. We will update once the issue is resolved and notifications will return to normal.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

5 Minute Custom Video Request Duration Restored

Dear Rosco Live users,

The options for 4 and 5 minute duration custom video requests has been restored.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

v2.27.0

Hey RoscoLive, we just released version 2.27.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

DV6 Channel 2 Obstruction Detection	The DV6 now has the capability of detecting potential obstructions in front of channel 2.
Sensitivity Settings for DV6 DMS Events	DMS Events now have individual sensitivity settings in the Settings profile.
Added new "Report" Option to Custom User Permissions	This new permission controls access to the Reports page.

🔧 IMPROVEMENTS

Renamed "Fleet Configuration" permission option to "Vehicles Page" for Custom User roles
Changed max duration for custom video requests to 3 minutes
Group names are now sorted in descending alphabetical order in the column filter menu on the Vehicles page

🐞 BUG FIXES

Harsh Braking and Harsh Acceleration events are now visible in the Recent Alerts & Events page for Event Search.
VIN is now displayed correctly in the VIN field on Edit Vehicle page
High Speed alerts now properly appear in the table on the Events page
Cameras no longer show Offline when still receiving GPS points

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

2 years ago

v2.26.0 Is Here!

Hey RoscoLive, we just released version 2.26.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

Potential Accident Report	Generate a Potential Accident report for an event video from the actions menu.
Quarantine Events Page	A new tab in the Events page where Quarantined events are captured. A quarantined event is one that is uploading more than the normal expected frequency of that type.

👀 UPCOMING FEATURES

These features need a bit more time to bake but they will be ready very soon!

DV6 ADAS Settings (BETA)	ADAS Settings for the DV6
DV6 Obstruction Detection (BETA)	DV6 can now detect potential Channel 2 obstructions and send notification to Rosco Live.

🔧 IMPROVEMENTS

Vehicle Selection for Email Notifications	Users can now select individually what vehicles they would like to receive email notifications for.
View Trip from Events Table	Added a Trip column to the Events table and a link that will take you to the trip where that event occurred.
UI/UX Improvements	Updates and improvements to various UI elements and experience.

Don't forget to checkout our knowledge-base for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

2 years ago

Live Streaming Restored

Dear Rosco Live users,

The live stream service has been restored.

The team here sincerely thanks you for your patience in the matter and we again apologize for any inconvenience this may have caused.

Sincerely,
The Rosco Live Team

✉ techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Live Streaming Outage

Dear Rosco Live users,

We're currently experiencing a service outage for live streaming on Rosco Live. Our team is diligently working on resolving the issue to restore service as quickly as possible.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service outage has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Live Stream is Restored

Dear Rosco Live users,

The live stream service has been restored. We are now taking steps to improve the service and to put in place more safe guards to ensure service outages do not happen.

The team here sincerely thanks you for your patience in the matter and we again apologize for any inconvenience this may have caused.

Sincerely,
The Rosco Live Team

✉ techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Live Stream Interruption

Dear Rosco Live Users,

There is a temporary interruption in the Live Streaming service on Rosco Live. Our team is diligently working to restore this service as fast as possible.

We apologize for any inconvenience this may cause.

Sincerely,

The Rosco Live team

2 years ago

v2.25.0

Hey RoscoLive, we just released version v2.25.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

Trip History Snapshots	Periodic snapshots of a vehicle’s trip will now be visible when viewing trip history. After selecting a trip, a drawer will open from the bottom of the screen and snapshots from that trip will be viewable.
Vehicle Idling Notification	A notification for idling is now available in the Settings menu.

🔧 IMPROVEMENTS

Live Video Player Improvements	Many improvements were made to the Live Stream window for a more stable experience.
Videos page is now Events	The Videos page is now renamed to Events page.
Increased Time Windows for Event Viewing	You can now select a larger date window to view events from the options in the date picker on the Events page.
Cameras without a first connection date cannot have changes applied	Cameras must first connect to Rosco Live at least once before any changes can be applied.
Cameras will now have a maximum parking mode duration of 24 hours	Cameras can have at max a 24-hour duration parking mode.
Settings Profile performance improvements	Improvements to applying a Settings Profile to a camera.
Minor fixes and improvements

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇