a month ago

Delay in Event Video Upload

Dear Rosco Live users,

We've recently investigate reports of some customers experiencing a long delay in event video upload. The RoscoLive team has already identified the cause for this delay and a fix is already being prepared and will be applied shortly. In the meantime, you may experience some delay in event video upload, but you can be assured it will be uploaded in due time. Your patience is greatly appreciated!

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service delay has caused. Though we will update you with more details as we have them, you can check out our RoscoLive notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

5 months ago

Planned Improvements for Speed Limit Capturing

Dear Rosco Live users,

We are planning on making changes to our Speeding alerts captured during vehicle trips that will greatly improve the performance of the service. We've received valuable feedback from our users and learned that the data is no longer up to our accuracy standards, and as a result, we will be pausing this service until improvements can be made to bring it up to standards.

What are Speeding alerts?

Speeding alerts are a feature on RoscoLive that are generated when a vehicle exceeds the posted speed limit for the section of road they are traveling on during a trip. These are generated post-trip, meaning these are only detected after a vehicle trip concludes. These are presented on a trip as different colored sections of the trip "bread crumb trail" and when moused-over, show the posted speed limit and the speed of the vehicle during that section of the trip.

It is important to point out that these are not the same as Max Speeding events. Max Speeding events are generated by setting a speed limit threshold in the settings profile and when the vehicle exceeds that threshold, an event is generated. Max Speeding is not being paused and will remain available for you to have applied to your profiles.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

5 months ago

DMS Seatbelt Detection is Now Available

Hey RoscoLive, we just released an update to include DMS-Seatbelt Detection today! 🎉

DMS-Seatbelt Detection event settings can now be found on the Event Settings tab in your settings profiles. Please see the articles below in our knowledgebase to learn more!

ARTICLES

DV6 DMS Seatbelt Detection

Channel 2 Adjustment Guide for DMS Seatbelt Events

Installer App Updates for Channel 2 Alignment for DMS Seatbelt Events

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

5 months ago

Normal Service Restored

Dear Rosco Live users,

Normal service has been restored to RoscoLive. We appreciate your patience and understanding in the matter. The team will continue to monitor the service closely to ensure the service remains stable and to mitigate any potential future issues.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

5 months ago

Notification of High Server Traffic

Dear Rosco Live users,

We're currently experiencing a temporary increase in server traffic on Rosco Live. Our team is diligently working on resolving the issue to restore normal service as quickly as possible. I'm the mean time, you may experience some longer than usual wait times or some features may be temporarily unavailable.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

11 months ago

Did you know?

Did you know that RoscoLive has a knowledge base where you can learn all about RoscoLive and more?

Come check it out!

Remember to check back every so often so you don't miss out!

a year ago

Notice of Webpage Outage

Dear RoscoLive users,

For a very brief time this morning, we experienced an outage with the service that allows users to access the webpage through the browser. More specifically, we suffered an interruption with the service that takes the URL "fleet.roscolive.com" and translates that to an address that allows the browser to find the server hosting the website. Please note that this had no effect on any of our other services such as device connectivity or event uploads and your cameras continued to operate and report like normal.

This issue is now resolved and everyone is now able to navigate to the RoscoLive website successfully.

This outage did not affect everyone, the majority may not have noticed anything wrong at all, but we still want to do our due diligence and keep our valued customers up-to-date on any type of potential issues no matter how small.

Thank you for your patience on the matter. If you have any further questions, please reach out to our techsupport team.

Sincerely,

The RoscoLive Team

📧 techsupport@roscovision.com
📞 718.526.2601

a year ago

Higher Than Normal Server Usage

Dear Rosco Live users,

Earlier today we experienced higher-than-normal server usage which resulted in slow page response times, longer than usual time for vehicles to appear online, and potential slowdowns on our other services. We have restored normal service and apologize for any inconvenience this may have caused.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service slowdown has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Suspension of Vehicle Data Usage Allowance Email Notifications

Dear Rosco Live users,

We've received reports of some users receiving excessive Vehicle Data Usage Allowance email notifications. As a precaution, we've decided to temporarily suspend this notification until we can resolve the issue. We will update once the issue is resolved and notifications will return to normal.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

5 Minute Custom Video Request Duration Restored

Dear Rosco Live users,

The options for 4 and 5 minute duration custom video requests has been restored.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601