a month ago

ADAS Settings Adjustment Notice

Dear RoscoLive User,

You may have noticed an increase in ADAS events being reported to you through RoscoLive in the last few days. Over the weekend, we made some adjustments to our algorithms to enhance their performance. These changes have resulted in a larger number of events being reported within RoscoLive. To ensure that you are not overwhelmed by these extra notifications, we have adjusted the system settings as follows:

- The sensitivity gauge has been set to a less sensitive position.

- The speed gauge has been set to 34 MPH for the minimum value.

As always, you have the ability to further adjust these settings according to your preferences to best suit your fleet's needs.

Sincerely,

The RoscoLive Team

📧 videomatics@roscovision.com
📞 (800)-227-2095

a month ago

Unlimited Data Announcement

New Unlimited Data Plan

Rosco is now offering an UNLIMITED data plan for a modest up-charge per vehicle on monthly billing. This plan removes all restrictions, giving fleets and resellers complete freedom to stream and upload without limits!

Please reach out to your Rosco Sales Representative to discuss the option and receive a quotation.

Sincerely,

The RoscoLive Team

📧 videomatics@roscovision.com
📞 (800)-227-2095

a month ago

Unlimited Data Announcement

New Unlimited Data Plan

Please reach out to your Rosco Sales Representative to discuss the option and receive a quotation.

Sincerely,

The RoscoLive Team

📧 videomatics@roscovision.com
📞 (800)-227-2095

9 months ago

Delay in Event Video Upload

Dear Rosco Live users,

We've recently investigate reports of some customers experiencing a long delay in event video upload. The RoscoLive team has already identified the cause for this delay and a fix is already being prepared and will be applied shortly. In the meantime, you may experience some delay in event video upload, but you can be assured it will be uploaded in due time. Your patience is greatly appreciated!

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service delay has caused. Though we will update you with more details as we have them, you can check out our RoscoLive notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Planned Improvements for Speed Limit Capturing

Dear Rosco Live users,

We are planning on making changes to our Speeding alerts captured during vehicle trips that will greatly improve the performance of the service. We've received valuable feedback from our users and learned that the data is no longer up to our accuracy standards, and as a result, we will be pausing this service until improvements can be made to bring it up to standards.

What are Speeding alerts?

Speeding alerts are a feature on RoscoLive that are generated when a vehicle exceeds the posted speed limit for the section of road they are traveling on during a trip. These are generated post-trip, meaning these are only detected after a vehicle trip concludes. These are presented on a trip as different colored sections of the trip "bread crumb trail" and when moused-over, show the posted speed limit and the speed of the vehicle during that section of the trip.

It is important to point out that these are not the same as Max Speeding events. Max Speeding events are generated by setting a speed limit threshold in the settings profile and when the vehicle exceeds that threshold, an event is generated. Max Speeding is not being paused and will remain available for you to have applied to your profiles.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

DMS Seatbelt Detection is Now Available

Hey RoscoLive, we just released an update to include DMS-Seatbelt Detection today! 🎉

DMS-Seatbelt Detection event settings can now be found on the Event Settings tab in your settings profiles. Please see the articles below in our knowledgebase to learn more!

ARTICLES

DV6 DMS Seatbelt Detection

Channel 2 Adjustment Guide for DMS Seatbelt Events

Installer App Updates for Channel 2 Alignment for DMS Seatbelt Events

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

a year ago

Normal Service Restored

Dear Rosco Live users,

Normal service has been restored to RoscoLive. We appreciate your patience and understanding in the matter. The team will continue to monitor the service closely to ensure the service remains stable and to mitigate any potential future issues.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Notification of High Server Traffic

Dear Rosco Live users,

We're currently experiencing a temporary increase in server traffic on Rosco Live. Our team is diligently working on resolving the issue to restore normal service as quickly as possible. I'm the mean time, you may experience some longer than usual wait times or some features may be temporarily unavailable.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Did you know?

Did you know that RoscoLive has a knowledge base where you can learn all about RoscoLive and more?

Come check it out!

Remember to check back every so often so you don't miss out!

a year ago

Notice of Webpage Outage

Dear RoscoLive users,

For a very brief time this morning, we experienced an outage with the service that allows users to access the webpage through the browser. More specifically, we suffered an interruption with the service that takes the URL "fleet.roscolive.com" and translates that to an address that allows the browser to find the server hosting the website. Please note that this had no effect on any of our other services such as device connectivity or event uploads and your cameras continued to operate and report like normal.

This issue is now resolved and everyone is now able to navigate to the RoscoLive website successfully.

This outage did not affect everyone, the majority may not have noticed anything wrong at all, but we still want to do our due diligence and keep our valued customers up-to-date on any type of potential issues no matter how small.

Thank you for your patience on the matter. If you have any further questions, please reach out to our techsupport team.

Sincerely,

The RoscoLive Team

📧 techsupport@roscovision.com
📞 718.526.2601