a year ago

Planned Improvements for Speed Limit Capturing

Dear Rosco Live users,

We are planning on making changes to our Speeding alerts captured during vehicle trips that will greatly improve the performance of the service. We've received valuable feedback from our users and learned that the data is no longer up to our accuracy standards, and as a result, we will be pausing this service until improvements can be made to bring it up to standards.

What are Speeding alerts?

Speeding alerts are a feature on RoscoLive that are generated when a vehicle exceeds the posted speed limit for the section of road they are traveling on during a trip. These are generated post-trip, meaning these are only detected after a vehicle trip concludes. These are presented on a trip as different colored sections of the trip "bread crumb trail" and when moused-over, show the posted speed limit and the speed of the vehicle during that section of the trip.

It is important to point out that these are not the same as Max Speeding events. Max Speeding events are generated by setting a speed limit threshold in the settings profile and when the vehicle exceeds that threshold, an event is generated. Max Speeding is not being paused and will remain available for you to have applied to your profiles.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

DMS Seatbelt Detection is Now Available

Hey RoscoLive, we just released an update to include DMS-Seatbelt Detection today! 🎉

DMS-Seatbelt Detection event settings can now be found on the Event Settings tab in your settings profiles. Please see the articles below in our knowledgebase to learn more!

ARTICLES

DV6 DMS Seatbelt Detection

Channel 2 Adjustment Guide for DMS Seatbelt Events

Installer App Updates for Channel 2 Alignment for DMS Seatbelt Events

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

a year ago

Normal Service Restored

Dear Rosco Live users,

Normal service has been restored to RoscoLive. We appreciate your patience and understanding in the matter. The team will continue to monitor the service closely to ensure the service remains stable and to mitigate any potential future issues.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Notification of High Server Traffic

Dear Rosco Live users,

We're currently experiencing a temporary increase in server traffic on Rosco Live. Our team is diligently working on resolving the issue to restore normal service as quickly as possible. I'm the mean time, you may experience some longer than usual wait times or some features may be temporarily unavailable.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

RoscoLive v2.31.0

Hey RoscoLive, we just released version v2.31.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

Camera Health Page	A new tab page to add an informative way to display and monitor camera health across the fleet can now be viewed from the Vehicles page.
Smoking & Seatbelt DMS Events for DV6	Two new DMS event types for the DV6 are planned for this release - Smoking and Seatbelt detection. (Seatbelt detection is not immediately available now but will be added in at a later point in the release.)
Event Email Notification Experience	A new look and feel has been added to our email notifications for events.

🔧 IMPROVEMENTS

Timestamp Display on Trip Replay	When viewing a trip replay, a timestamp can now be seen when hovering the mouse pointer over the vehicle "bread crumb" trail.
Dismiss Channel Status	The ability to now dismiss channel status errors has been added.

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

a year ago

Know The Risks of Drowsy Driving

There are many factors that can lead to fatigue and drowsy driving which in turn can lead to accidents and incidents. According to a study by the United States National Highway Traffic Safety Administration, in 2021 the average deaths from drowsy related driving incidents was 684. Know the signs and steps how to help eliminate the risk of drowsy driving! https://www.nhtsa.gov/risky-driving/drowsy-driving

One way to know the amount of drowsiness that your drivers experience in your fleet is to enable the DMS features of the DV6 camera to capture Yawning and Dozing events. These can be found in the Settings tab of the Vehicles page on RoscoLive. Simply select the profile your cameras have applied and enable the events to apply the settings to your fleet!

a year ago

Tip Of The Day

The Events page has two different display options - List and Grid view!

Located at the top-right of the page is a toggle button that looks like this:

A screenshot of part of a webpage. The top half is a light gray with a bell and user icon. The bottom half is white with a Custom Video Request button, Event Search Button, and a toggle button with a list icon on the left and a grid icon on the right. The toggle button has a pointer cursor hovering over it for emphasis

List view is the default and lists the events out in a table with the information about the event in columns.

Grid view displays the events in a snapshot grid for a more visual experience. Very handy if you are looking for something particular or are more of a visual person!

a year ago

RoscoLive v2.30.0

Hey RoscoLive, we just released version 2.30.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

Partner Portal	Partners will now have access to the Partner Portal when they log in to RoscoLive!
Custom Partner User	A new Custom Partner user role is available to Partners on RoscoLive.
Settings Profile Change History	There is now a SettingsProfile History that can be viewed to see what changes have been made to a Settings Profile, when those changes were made, and who made those changes.

🔧 IMPROVEMENTS

Settings Profile & Edit Profile UI Experience	Our Profile Settings and Edit Profile pages on RoscoLive have a new look!
Toggles for Individual Event Audible Notifications for DV6	Each event type that emits chimes or a voice prompt now have a setting toggle to enable or disable the audible alert from the camera.

🐞 BUG FIXES

Fixed issue with blank page being displayed intermittently when minimizing snapshot section and playing a trip for a vehicle in Route History
Fixed incorrect wording in displayed warnings for certain actions in RoscoLive
Fixed issue with a column name displaying as "undefined" when exporting the Daily Events page report
Fixed issue with "Notification Recipient" user role displaying incorrectly to Partner users on the Edit User page
Fixed issue with text not appearing when entered in the search field on the Drivers page
Fixed issue with trips occasionally not containing all snapshots captured when reviewing in Route History
Fixed issue with trip distance displaying incorrect distances traveled when reviewing vehicle trips in Route History
Fixed issue with Group column displaying empty when viewing the Channel Status report

To learn more about these features and improvements visit our knowledgebase!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

a year ago

Did you know?

Did you know that RoscoLive has a knowledge base where you can learn all about RoscoLive and more?

Come check it out!

Remember to check back every so often so you don't miss out!

a year ago

Audio Absent from Live Streaming

Dear Rosco Live users,

We've received reports that there is no audio playing when live-streaming cameras. The RoscoLive team is aware of the issue and is diligently working on applying a solution. We greatly appreciate your patience in the matter and we will have a solution applied as soon as possible.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601