a year ago

Audio Absent from Live Streaming

Dear Rosco Live users,

We've received reports that there is no audio playing when live-streaming cameras. The RoscoLive team is aware of the issue and is diligently working on applying a solution. We greatly appreciate your patience in the matter and we will have a solution applied as soon as possible.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

a year ago

Notice of Webpage Outage

Dear RoscoLive users,

For a very brief time this morning, we experienced an outage with the service that allows users to access the webpage through the browser. More specifically, we suffered an interruption with the service that takes the URL "fleet.roscolive.com" and translates that to an address that allows the browser to find the server hosting the website. Please note that this had no effect on any of our other services such as device connectivity or event uploads and your cameras continued to operate and report like normal.

This issue is now resolved and everyone is now able to navigate to the RoscoLive website successfully.

This outage did not affect everyone, the majority may not have noticed anything wrong at all, but we still want to do our due diligence and keep our valued customers up-to-date on any type of potential issues no matter how small.

Thank you for your patience on the matter. If you have any further questions, please reach out to our techsupport team.

Sincerely,

The RoscoLive Team

📧 techsupport@roscovision.com
📞 718.526.2601

a year ago

RoscoLive v2.28.0 is here!

Hey RoscoLive, we just released version v2.28.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

DV6 ADAS Event	The DV6 camera is now capable of detecting ADAS-based events!
DV6 Camera Replace Option	The DV6 camera now has a Replace option in the Edit Vehicle page.

🔧 IMPROVEMENTS

Custom Video Request with Video Availability Timeline	The custom video request now has a video availability timeline that shows what video is available for request on the SD card of the camera.
Added Snapshots and Video to Event Email Notifications	Snapshot and video will now be sent to those who are subscribed to email notifications for events that are set to upload snapshots and/or video to RoscoLive.
Live Stream Data Usage & Time Usage Columns	Added the columns Live Stream Data Usage and Live Stream (min) columns to Vehicles page.
Live Streaming 100 Minute Monthly Cap	Cameras will now have a max limit of 100 minutes for live streaming time per month. Cameras that reach or exceed this limit before the end of the month will have live streaming disabled for the remainder of the month and restored at the beginning of the following month.

🐜 BUG FIXES

Fixed issue on Vehicles page with occasionally displaying an error and no vehicles.
Fixed issue with "Reboot" button occasionally not applying a remote reboot to camera.
Fixed issue with "Install Report" button not displaying installation report properly.
Fixed issue with the latest snapshot of some cameras not being reviewed by server for channel status.
Fixed issue with video player not properly playing back channel 2 video using share link in Chrome, Edge, and Safari browsers.
Fixed issue with live trips occasionally persisting after the trip has ended.
Fixed issue with driver ID and name occasionally not updating when scanned in during a live trip.
Other minor improvements

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

2 years ago

Higher Than Normal Server Usage

Dear Rosco Live users,

Earlier today we experienced higher-than-normal server usage which resulted in slow page response times, longer than usual time for vehicles to appear online, and potential slowdowns on our other services. We have restored normal service and apologize for any inconvenience this may have caused.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service slowdown has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Suspension of Vehicle Data Usage Allowance Email Notifications

Dear Rosco Live users,

We've received reports of some users receiving excessive Vehicle Data Usage Allowance email notifications. As a precaution, we've decided to temporarily suspend this notification until we can resolve the issue. We will update once the issue is resolved and notifications will return to normal.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

5 Minute Custom Video Request Duration Restored

Dear Rosco Live users,

The options for 4 and 5 minute duration custom video requests has been restored.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

2 years ago

v2.27.0

Hey RoscoLive, we just released version 2.27.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

DV6 Channel 2 Obstruction Detection	The DV6 now has the capability of detecting potential obstructions in front of channel 2.
Sensitivity Settings for DV6 DMS Events	DMS Events now have individual sensitivity settings in the Settings profile.
Added new "Report" Option to Custom User Permissions	This new permission controls access to the Reports page.

🔧 IMPROVEMENTS

Renamed "Fleet Configuration" permission option to "Vehicles Page" for Custom User roles
Changed max duration for custom video requests to 3 minutes
Group names are now sorted in descending alphabetical order in the column filter menu on the Vehicles page

🐞 BUG FIXES

Harsh Braking and Harsh Acceleration events are now visible in the Recent Alerts & Events page for Event Search.
VIN is now displayed correctly in the VIN field on Edit Vehicle page
High Speed alerts now properly appear in the table on the Events page
Cameras no longer show Offline when still receiving GPS points

Don't forget to checkout our knowledgebase for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

2 years ago

v2.26.0 Is Here!

Hey RoscoLive, we just released version 2.26.0 today! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

Potential Accident Report	Generate a Potential Accident report for an event video from the actions menu.
Quarantine Events Page	A new tab in the Events page where Quarantined events are captured. A quarantined event is one that is uploading more than the normal expected frequency of that type.

👀 UPCOMING FEATURES

These features need a bit more time to bake but they will be ready very soon!

DV6 ADAS Settings (BETA)	ADAS Settings for the DV6
DV6 Obstruction Detection (BETA)	DV6 can now detect potential Channel 2 obstructions and send notification to Rosco Live.

🔧 IMPROVEMENTS

Vehicle Selection for Email Notifications	Users can now select individually what vehicles they would like to receive email notifications for.
View Trip from Events Table	Added a Trip column to the Events table and a link that will take you to the trip where that event occurred.
UI/UX Improvements	Updates and improvements to various UI elements and experience.

Don't forget to checkout our knowledge-base for more information!

Knowledgebase

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

2 years ago

Live Streaming Restored

Dear Rosco Live users,

The live stream service has been restored.

The team here sincerely thanks you for your patience in the matter and we again apologize for any inconvenience this may have caused.

Sincerely,
The Rosco Live Team

✉ techsupport@roscovision.com
☎ 718.526.2601

2 years ago

Live Streaming Outage

Dear Rosco Live users,

We're currently experiencing a service outage for live streaming on Rosco Live. Our team is diligently working on resolving the issue to restore service as quickly as possible.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service outage has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601