2 months ago

ADAS Settings Adjustment Notice

Dear RoscoLive User,

You may have noticed an increase in ADAS events being reported to you through RoscoLive in the last few days. Over the weekend, we made some adjustments to our algorithms to enhance their performance. These changes have resulted in a larger number of events being reported within RoscoLive. To ensure that you are not overwhelmed by these extra notifications, we have adjusted the system settings as follows:

- The sensitivity gauge has been set to a less sensitive position.

- The speed gauge has been set to 34 MPH for the minimum value.

As always, you have the ability to further adjust these settings according to your preferences to best suit your fleet's needs.

Sincerely,

The RoscoLive Team

📧 videomatics@roscovision.com
📞 (800)-227-2095

2 months ago

Unlimited Data Announcement

New Unlimited Data Plan

Rosco is now offering an UNLIMITED data plan for a modest up-charge per vehicle on monthly billing. This plan removes all restrictions, giving fleets and resellers complete freedom to stream and upload without limits!

Please reach out to your Rosco Sales Representative to discuss the option and receive a quotation.

Sincerely,

The RoscoLive Team

📧 videomatics@roscovision.com
📞 (800)-227-2095

2 months ago

Unlimited Data Announcement

New Unlimited Data Plan

Please reach out to your Rosco Sales Representative to discuss the option and receive a quotation.

Sincerely,

The RoscoLive Team

📧 videomatics@roscovision.com
📞 (800)-227-2095

2 months ago

v2.8.0 Firmware Release

Hey RoscoLive! We are going to release the new Firmware v2.8.0 on the DV6 over the coming days! 🎉

Here's what we've done in this release:

✨ NEW FEATURES

*Major improvement to seatbelt detection*	Our new and improved seatbelt AI will offer a better seatbelt detection experience.
*Improved 12V/24V voltage detection*	With the new release, vehicles reporting voltage below 18V will be detected as a 12V vehicle and vehicles reporting voltage above 18V will be detected as a 24V vehicle.

🔧 IMPROVEMENTS

*Automatically retry after entering sleep mode when the network is disconnected*	In this fix, if the sleep server connection is stopped without warning, the DV6 will wake up within a matter of minutes (rather than hours), reconnect to the sleep server, and go back to sleep.
*Fixed the issue with DMS events persisting when entering parking mode*	Previously, when a vehicle entered parking mode, if a DMS event was still active when the ignition turned off, it will be triggered again the moment the ignition is turned on. We have fixed that and now the DMS Event will no longer be triggered when the ignition is turned back on.

Don't forget to checkout our knowledge base for more information!

Go To Knowledge Base

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

We hope you enjoy these improvements! Let us know what you think by leaving some feedback below! 👇

4 months ago

Server Maintenance

Dear Rosco Live users,

We're currently performing some maintenance on our servers. No interruption in service is expected to occur - cameras will continue to report events and upload video as expected. Please do not be alarmed if some devices briefly disconnect momentarily, this is to be expected and the cameras will reconnect immediately with no loss in data or events. This maintenance is planned to occur and conclude within the next 2-hours.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

7 months ago

Installer App Restored to Google Play

Dear Rosco Live users,

The Rosco Installer App has been restored to the Google Play store and is again available for download for Android users 🎉

We thank you again for your patience while we worked to resolve this issue and apologize for any interruptions experienced to your operations caused by this.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

7 months ago

Installer App Temporarily Unavailable for Download on Android from Google Play Store

Dear Rosco Live users,

As of December 12th, the Rosco Installer app has been temporarily made unavailable for download in the Google Play store for Android devices. We thank you for your patience as we actively work on restoring the app back to the Google Play store at this time.

Please note this does not affect those who already have the Rosco Installer app downloaded to their Android device and it does not affect any Apple / iOS devices.

If you have any questions or need assistance with any installations that this issue affects, please contact RoscoLive technical support for further guidance and assistance for installation of your cameras.

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this has caused. Though we will update you with more details as we have them, you can check out our Rosco Live notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

10 months ago

Video Upload Delay Resolved

Dear Rosco Live users,

We're happy to inform you the issue with delayed event video uploads has been resolved! You should now expect event video to be uploaded in a timely manner as it was before the issue.

If you think you are still experiencing this issue, please do not hesitate to contact our techsupport team.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

10 months ago

Delay in Event Video Upload

Dear Rosco Live users,

We've recently investigate reports of some customers experiencing a long delay in event video upload. The RoscoLive team has already identified the cause for this delay and a fix is already being prepared and will be applied shortly. In the meantime, you may experience some delay in event video upload, but you can be assured it will be uploaded in due time. Your patience is greatly appreciated!

At Rosco, we pride ourselves on providing great service and apologize for any inconvenience this service delay has caused. Though we will update you with more details as we have them, you can check out our RoscoLive notification page for the most up-to-date information.

Sincerely,
The Rosco Live team

📧 techsupport@roscovision.com
☎ 718.526.2601

10 months ago

Visual Bug for Available Video Resolved

Hi Rosco!

We have resolved the visual bug that was affecting the viewing of available video for the custom video request; the available video will now display correctly the dates and times your camera has currently for request. We apologize for any inconvenience this may have caused.

Sincerely,
The RoscoLive Team
✉ techsupport@roscovision.com
☎ 718.526.2601

Let us know what you think by leaving some feedback below! 👇